Next Membership Meeting Scheduled Wednesday, December 13th.
Date & Time: Wednesday 12/13/17, 11:30 a.m.
Location: Shula’s Grand Ballroom
Our guest speaker for December is Colin Gold of “Turn your customers into Fans!” How to engage, through culture, commitment, and consistency.
Father, Husband, Son, and Brother. He is a self-proclaimed Star Wars, Marvel, and Disney Geek.
Helped develop "Customer Service everyone talks about!"
He does this by encouraging teams to achieve remarkable results by guiding them to create a comprehensive solution of unmatched customer experiences which are applicable to every business sector.
With over thirty years' experience in the business world, at every opportunity he's learned by creating positive experiences for both customers and especially fellow team members he was able to distinguish the overall customer experience they provided.
After graduating from the University of Massachusetts with Bachelor of Science in Hotel, Restaurant and Travel Administration, he spent the early years of his career working with Hyatt Hotels gaining valuable work experience and climbing the corporate ladder. He was quickly promoted, and lived in 6 different cities in the next fifteen years, before returning to New York City. These cities include San Francisco, CA; Tulsa, OK; Lake Tahoe, CA; Orange County, CA, and Miami.
After arriving back in New York, he was again promoted, to a classic luxury hotel, The Stanhope Park Hyatt New York. The Stanhope is the position that molded the rest of his career and where Colin found his true passions.
At The Stanhope, he learned many of the skills that made him successful at creating positive work environments. In a long-term union property, The Stanhope quickly became one of the top service providers throughout all of Hyatt. By embracing each team member and focusing on creating a positive work environment, the entire team flourished and became the service leader throughout the company.
Some years later, he found a position in Miami with the Trump International Beach Resort. Using the same formula for success, he lead this beautiful beach front resort from its infancy. During his tenure, he worked diligently with his team to heighten the guest experience achieving the coveted Mobil/Forbes Four-Star Award. With guest scores reaching a 5-star level, he looked to share his experience with new and exciting industries.
He now shares his passion and expertise with other industries including; residential and commercial property management, luxury automotive, hospitality, and retail. Some of these industries are not known for providing superior customer experiences, but they have benefited from Colin's involvement. They are raising their customer’s experience to the GOLD LEVEL!
He enjoys bringing people together to accomplish a common goal. This passion is what makes him an engaging speaker, leader, trainer, facilitator, mentor, and coach.
Let him help take your company to the GOLD LEVEL!
Networking starts at 11:30 a.m., Luncheon at 12 noon. Deadline to RSVP is Friday at 2:00 p.m.
$30 for members, and their guests who RSVP (Checks or Cash)
$35 for members, and their guests who do not RSVP (Checks or Cash)
$40 for non members (Cash only)